Support Center
Find answers, get help, and connect with our support team for the UAE National Digital Intelligence Platform
Support Categories
Getting Started
- Platform overview and navigation
- Setting up your dashboard
- Understanding the ten intelligence sections
- First-time configuration
Platform Sections
- Entity Intelligence — officials, royal, media
- Topics & Issues — economy, security, technology
- Crisis Management — alerts, Phoenix Protocol
- Social Media — cross-platform monitoring
Technical Issues
- Troubleshooting connection issues
- Data synchronization problems
- API access and authentication
- Performance optimization
Security & Compliance
- UAE Federal data privacy compliance
- Data security and access control
- Audit logs and monitoring
- Data sovereignty requirements
Frequently Asked Questions
What is the UAE National Digital Intelligence Platform?
Clairvoyance-CX is the UAE's premier digital intelligence platform — a CryptoMize product — delivering comprehensive insights across ten integrated sections — Entity Intelligence, Topics & Issues, Crisis Management, Social Media, Multi-Lingual, Stakeholders, Historical, Trends & Sentiment, Monitoring, and Verification — for national decision-makers.
How do I access the different sections?
Use the sidebar navigation menu, press ⌘K (Cmd+K) to open the command palette, or use the quick navigation links in the Dashboard Hub.
Where is my data stored?
All data is stored in UAE Federal Cloud infrastructure (Abu Dhabi), ensuring complete data sovereignty and compliance with UAE Federal Decree-Law No. 45 of 2021.
What security standards does the platform maintain?
Our platform is built on UAE Federal intelligence standards with complete data residency enforcement and compliance with UAE Cybercrime Law.
How do I export data from a dashboard section?
Use the Export button available in any dashboard section to export data in CSV, JSON, or PNG formats.
Still need help?
Our support team is available to assist you with any questions or issues.